OFFICE FOR PUBLIC SAFETY
Action on Complaints against Drivers and Operators of Public Utility Vehicles and Motorized Tricycles
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail:
- Complaints – clients who file formal complaints to the office
- Driver/Operator of any public utility vehicle/motorized tricycle
Public complaints against the public utility vehicle drivers and operators can be filed to the Public Assistance Desk Unit (PADU) of the Office for Public Safety, complaints may include but not limited to fares, driver’s conduct, operations, and others.
| VIOLATIONS | CODE | PENALTY |
| Driving while under the influence of liquor or prohibited drugs | A-5 | 2000.00 |
| No sticker issued by the City Government | C-4 | 5000.00 |
| Arrogance or discourtesy | 1-28 | 500.00 |
| Reckless driving | 1-31 | 500.00 |
| Refusal to convey passenger to proper destination (trip cutting) | 1-38 | 1000.00 |
| Refusal to render service to the public | 1-39 | 2000.00 |
| Overcharging | 1-43 | 2000.00 |
| No Fare Matrix | 1-46 | 500.00 |
| Overloading of passenger/s | H-3 | 1000.00 |
| No Individual Working Permit | H-9 | 1000.00 |
| TOTAL | 15,500.00 |